This Privacy Policy explains how NovaConsulting ("NovaConsulting",
"we", "us", or "our") collects, uses, discloses, and safeguards your information when you
use our mobile applications NovaConsulting (health-provider app) and
NovaConsulting Admin (administrator app), together with the related
website and back-end services (collectively, the "Services").
NovaConsulting operates a platform that connects care facilities and businesses with
health providers (nurses, carers, support and related staff) for shift and task
assignment. By using the Services, you agree to the collection and use of information in
accordance with this policy.
1. Information We Collect
a. Account and profile information
- Name, username, email address, and phone number.
- Role (health provider, business, or administrator), grade, qualifications, and availability.
- Profile photo and identity or compliance documents you choose to upload.
- Employment-related details such as timesheets, payslips, ratings, and feedback.
b. Location information
With your permission, the health-provider app collects the device's precise
location, including while the app is running in the background,
when you enable location sharing for an active task or shift. Location is used to:
- Show your live position to authorized administrators for the duration of an assigned shift, so they can coordinate and dispatch tasks;
- Match you to nearby tasks and calculate distance and travel time to a job site.
Location sharing is opt-in and tied to an active task. You control it with
the in-app "Share my location for this task" toggle and your device permissions, and you
can turn it off at any time. Background location is collected only while sharing is enabled
for a current shift and is not used for advertising.
c. Device and technical information
- Device model, operating-system version, and app version.
- A Firebase Cloud Messaging (push notification) token used to deliver task, chat, and alert notifications.
- Log data such as timestamps and error diagnostics used to keep the Services working.
d. Content you provide
- Messages sent through in-app chat, signatures captured for timesheets, and images or documents you upload.
2. How We Use Your Information
- To operate the platform: create and assign tasks, manage rosters, timesheets, payslips, and invoices.
- To provide live shift coordination and location-based dispatch when you enable sharing.
- To send task, chat, and compliance notifications.
- To authenticate users and secure accounts.
- To provide customer support and to maintain, improve, and troubleshoot the Services.
- To comply with legal, regulatory, and record-keeping obligations.
3. How We Share Information
We do not sell your personal information. We share information only as needed to run the Services:
- With businesses and administrators you are engaged with, for scheduling, task assignment, live coordination, and payment processing.
- With service providers that operate infrastructure on our behalf, including Google Firebase (push notifications) and Google Maps (mapping and location features).
- Where required by law, or to protect the rights, safety, and security of users and the public.
4. Data Retention
We retain personal information for as long as your account is active and as needed to
provide the Services, and thereafter as required to meet legal, tax, employment, and
record-keeping obligations. Location history is retained only as long as necessary for
shift coordination and dispute resolution.
5. Security
We use technical and organizational measures to protect your information, including
encrypted connections (HTTPS) and hashed passwords. No method of transmission or storage
is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
- Turn location sharing on or off at any time through the app and device settings.
- Manage notification permissions in your device settings.
- Request access to, correction of, or deletion of your personal information by contacting us (subject to legal retention requirements).
7. Children's Privacy
The Services are intended for use by working adults and are not directed to children under
16. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on
this page with an updated effective date.
9. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
NovaConsulting
Email: support@novaconsulting.au
Website: https://novaconsulting.au